Refund policy

# Return & Refund Policy

**Last updated**: [Insert Date]

Thank you for choosing Salazae. We stand behind our products and want you to feel confident in your purchase. Please read this policy carefully to understand your rights and our commitments.

## 1. Overview
Salazae offers a **30-Day Satisfaction Guarantee** on unopened products purchased directly from salazare.store. Due to the nature of health and wellness products, we cannot accept returns on opened or used items for health and safety reasons.

## 2. Eligibility for Returns
To be eligible for a refund, your request must meet **all** of the following criteria:
- ✅ Your request is made within **30 calendar days** of your order's delivery date
- ✅ The product is **unopened, unused, and in its original packaging**
- ✅ You provide proof of purchase (order number or email confirmation)
- ✅ The item was purchased directly from salazare.store (not third-party retailers)

## 3. Non-Returnable Items
For your safety and compliance with health regulations, we **cannot accept returns** on:
- ❌ Opened, used, or partially consumed supplements or gummies
- ❌ Products with broken seals or tampered packaging
- ❌ Items purchased during final sale events (clearly marked at checkout)
- ❌ Gift cards or digital products

*Note: If you experienced an adverse reaction, please discontinue use immediately and contact us at support@salazare.store. We take product safety seriously and will investigate all reports.*

## 4. How to Initiate a Return
1. Email us at **support@salazare.store** with:
   - Your order number
   - Photos of the unopened product and packaging
   - Brief reason for return
2. Our team will review your request within 2–3 business days
3. If approved, you'll receive a prepaid return shipping label (for eligible items)
4. Once we receive and inspect the return, we'll process your refund

## 5. Refund Processing
- Refunds are issued to your original payment method within **5–10 business days** after we receive your return
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped)
- Sale items or promotional bundles may be refunded at the discounted price paid

## 6. Exchanges
We currently do not offer direct exchanges. If you'd like a different product:
1. Return your eligible item for a refund (see Section 4)
2. Place a new order for the product you prefer

## 7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- 📸 Take clear photos of the product and packaging within 48 hours of delivery
- 📧 Email support@salazare.store with your order number and photos
- ✅ We will replace the item at no cost or issue a full refund (including shipping)

*Note: Claims for shipping damage must be reported within 7 days of delivery.*

## 8. Shipping Costs for Returns
- For eligible returns (unopened items): Salazae provides a prepaid return label
- For non-eligible returns or buyer's remorse: Customer is responsible for return shipping costs
- Original shipping fees are non-refundable unless the return is our error

## 9. Health & Safety Disclaimer ⚠️
**Important**: Salazae products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration (FDA) or equivalent health authority in your country. Our products are not intended to diagnose, treat, cure, or prevent any disease.

- Consult your healthcare provider before use if you are pregnant, nursing, taking medication, or have a medical condition
- Keep out of reach of children
- Discontinue use and seek medical attention if you experience adverse reactions
- Results may vary based on individual health, lifestyle, and consistency of use

*By purchasing Salazae products, you acknowledge that you have read and understood this disclaimer.*

## 10. Final Sale Items
Items marked as "Final Sale" at checkout are not eligible for return, refund, or exchange unless required by law.

## 11. Policy Updates
We may update this policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the new terms.

## 12. Contact Us
Questions about returns or this policy? Reach out:
- 📧 Email: support@salazare.store
- 🕒 Response time: 1–2 business days
- 🌐 Website: salazare.store/pages/contact

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*This policy is governed by the laws of france